Support

How can we help?

Whether you have a question about your order, need technical help, or are curious about joining our beta program, we're here. Working with athletes like you is how we make CryoTec the best recovery product for everyone.




Email Us
support@cryotec.ca

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Based In
Scarborough, Ontario · Canada

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Athlete on a track wearing the CryoTec recovery device on the calf
Recovery, loading...

Get In Touch

Send us a message.

Tell us what's on your mind and we'll get back to you as soon as possible. For order-related questions, having your order number handy speeds things up.

  • Real responses from real humans on the CryoTec team
  • Average reply time under 24 hours
  • Your details are never shared or sold






We'll respond as quickly as possible.

By submitting, you agree to be contacted by the CryoTec team about your inquiry. See our privacy policy.

FAQ

Common questions.

Quick answers to the things most people ask. Don't see your question? Send us a message.

How long does it take to get a response?
Most inquiries receive a response within 24 hours, Monday through Friday. Order-related questions are usually answered faster — typically within a few hours during business days.
When will my CryoTec ship?
Ships August 30. Pre-orders ship in the order they were placed, and you'll get a tracking email the moment your unit leaves our facility.
How do I check my order status?
Log into My Account to see your order history and current status. Once your order ships, you'll get a tracking link emailed to you automatically.
What's your return policy?
We offer a 14-day risk-free return from the date your unit arrives. If CryoTec isn't right for you, just email support@cryotec.ca and we'll handle the return.
Can I cancel or modify my order?
Yes, as long as your order hasn't shipped. Reach out as soon as possible with your order number and we'll make the change or issue a refund.
Is there a warranty on the device?
Every CryoTec includes a 1-year limited warranty covering manufacturing defects. If anything goes wrong, we'll repair or replace it with no fuss.
Do you ship outside Canada?
At launch we're shipping to Canada and the United States. International shipping is coming after launch. Join our list to be notified when your region opens up.
How do I apply for the Beta Product Testing Program?
See the Beta Product Testing Program section below for full details and the application link. We're looking for athletes who train regularly and will share honest, structured feedback over a six-week testing period.

Beta Product Testing Program

Help shape the future of recovery.

We're inviting a small group of 10 athletes to test CryoTec in real-world training environments before our public launch. Your feedback directly influences the device and the launch experience.

Spots are limited. Selection is by application only.

  • Early access to the production CryoTec unit
  • Direct line to the founder & engineering team
  • Exclusive launch pricing & early-bird perks
  • Shape future CryoTec models and features for everyone

Apply to the Beta Program

10Beta spots in our first cohort
6 WeeksTesting period with structured weekly feedback
FreeNo cost to participate. We ship the unit to you.

CryoTec recovery device

Still need help?
Send us a message above or email our team directly.
Use the form
support@cryotec.ca